Customer Service Representative

1 month ago


Victor Harbor, Australia Telstra Full time

At Telstra, we're looking for a Customer Service Representative to join our team in-store. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and providing an exceptional in-store customer journey. You will achieve this by identifying the products and services customers need to transform their telecommunications experience.

Key Responsibilities:

  • Deliver exceptional customer service and support to customers in-store
  • Identify customer needs and provide tailored solutions to meet their requirements
  • Work collaboratively with colleagues to achieve sales targets and KPIs
  • Continuously develop knowledge and skills to stay up-to-date with the latest cutting-edge tech and gadgets

What We Offer:

  • 30% off Telstra services
  • Exclusive discounts and offers across 240 brands and partners
  • A flexible, inclusive approach to parental leave
  • Unlimited access to 17,000 learning programs
  • Monthly performance rewards and recognition programs

Requirements:

  • Experience in a customer-facing role
  • Ability to build connections with a variety of new and existing customers
  • Drive to reach and exceed sales targets and KPIs
  • Positive and resilient approach to customer service in a busy environment

Working at Telstra:

We're a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.



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