Salesforce Platform Specialist

4 weeks ago

Sydney, New South Wales, Australia ClickView Full time
Role Overview

As a Salesforce Administrator at ClickView, you will play a key role in driving the success of our business by leveraging the power of the Salesforce platform. This is an exciting opportunity to join a dynamic organization and contribute to the growth and development of our team.

Key Responsibilities
  • Requirements Gathering: Collaborate with stakeholders to understand and document their requirements, including conducting interviews, workshops, and reviewing existing documentation.
  • Salesforce Configuration and Customisation: Translate business requirements into Salesforce configurations and customisations, including data models, workflows, and user interfaces.
  • Data Migration and Integration: Analyse data requirements and contribute to strategies for data migration into Salesforce. Collaborate on integration projects to ensure seamless data flow between Salesforce and other systems.
  • Report and Dashboard Development: Define reporting requirements and work with stakeholders to create meaningful reports and dashboards within Salesforce, providing insights into sales performance and business metrics.
  • User Training and Adoption: Assist in developing training materials and conducting user training sessions to ensure that stakeholders understand how to effectively use Salesforce. Contribute to change management efforts to drive user adoption.
  • Quality Assurance and Testing: Contribute to the development of test plans and test cases to validate that Salesforce solutions meet business requirements.
  • Continuous Improvement: Identify opportunities for process improvement within the Salesforce environment. Stay informed about new Salesforce features and updates, providing recommendations for leveraging these advancements.
  • Documentation: Create and maintain documentation, including process flows, user guides, and other materials to support Salesforce implementations.
  • Stakeholder Communication: Facilitate communication between stakeholders and the technical team, ensuring that there is a clear understanding of business needs and objectives.
Requirements
  • 4+ years of experience as a certified Salesforce Administrator in a similar environment
  • Extensive experience in the build, customisation, administration and maintenance of salesforce systems
  • Experience in performing salesforce upgrades and ensuring successful integration
  • Exceptional ability to create and maintain salesforce databases
  • In-depth technical understanding of object data models, data schemas and relational databases
  • In-depth knowledge of salesforce products and their functionalities
  • Proficiency in creating salesforce profiles, allocating roles, and managing access
  • Knowledge of importing sales data and generating salesforce reports
  • Ability to provide salesforce training and end-user support, with an ability to relay technical information
Benefits
  • Extra paid Wellbeing and Volunteering leave - to care for yourself and others
  • Flexible working hours and arrangements - to accommodate for different working preferences and personal situations
  • 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year
  • Employee discounts - we offer all employee's access to a wide range of discounts through FlareHR to support their wellbeing and financial health
  • Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
  • Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
  • Generous parental leave policy - we offer an additional 16 week's full pay
  • Regular social events and conferences - we celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily

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