Administrative Service Manager
2 days ago
Job Title: Administrative Service Manager
We are seeking an experienced and skilled Administrative Service Manager to lead our dynamic outpatient team. This full-time role is responsible for overseeing administrative operations across two key sites, ensuring seamless day-to-day functions and outstanding patient care.
Key Responsibilities:- Lead and support the administration team, fostering a positive culture of collaboration, excellence, and continuous improvement.
- Work closely with the Outpatient Manager to manage team performance, rostering, and task allocation.
- Oversee billing processes, including HiCAPS, Medicare, and private health fund claims.
- Manage weekly banking and transaction reconciliation in line with financial and contract compliance requirements.
- Coordinate core administrative functions, such as patient scheduling, informed financial consent, admissions/discharges, and certificate handling.
- Provide front desk coverage as needed, ensuring a seamless patient and visitor experience.
- Maintain and update clinical diaries and referral workflows through Cabrini Access Services.
- Act as a liaison with internal support departments to ensure smooth site operations.
- Uphold confidentiality and privacy in line with the Australian Privacy Principles.
- Strong attention to detail with a passion for delivering high-quality customer service.
- Proven leadership experience, including performance management, conflict resolution, and team development.
- Flexible, collaborative, and able to work proactively in a fast-paced environment.
- Effective under pressure with strong organisational and time management skills.
- Proficient in Microsoft Office; experience with webPAS is highly regarded.
- Previous experience in healthcare administration and/or training in medical terminology is highly desirable.
- Flexible work arrangements to support work-life balance.
- Opportunities to grow your skills in a supportive and professional setting.
- Excellent team culture with ongoing peer support and supervision.
- Cabrini Benefits include salary packaging up to $15,900 tax-free annually, plus meal and entertainment benefits.
About You:
We're seeking a motivated and experienced professional to drive excellence across Cabrini's outpatient services. In this pivotal role, you'll collaborate closely with admin staff, clinicians, and support services to ensure seamless day-to-day operations and outstanding patient care.
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