Research Coordinator

1 week ago

Brisbane, Queensland, Australia beBeeResearch Full time $67,520 - $90,149

As a Research Coordinator, you will be part of a dynamic team driving customer obsession within the bank. This role is ideal for early career professionals or recent graduates looking to move into a research-focused position.

The Research Coordinator sits within the Customer Experience (CX) team, responsible for centralizing customer insights, competitor intelligence, and industry knowledge within the bank.

Your Team

The Research team manages the bank's quantitative and qualitative research programs to drive improved customer experiences and continued business growth. This includes Voice of Customer (VoC), Customer Satisfaction, and Brand Health programs, as well as our Research Community.

Your Impact and Contribution

  • You will translate customer feedback into actionable insights to inform stakeholder decision-making.
  • You will leverage strong relationship management skills to collaborate with stakeholders across the bank's products and channels.
  • You will play a critical role in maintaining customer feedback programs and identifying opportunities to enhance adoption of the VoC program and the Research Community across the bank.

Your Responsibilities

You will report directly to the Senior Manager, Research and Insights, working closely with the Senior Specialist, Research and Insights.

As the Research Coordinator, your primary responsibilities include:

  • Maintaining operational responsibilities for our Voice of Customer (VoC) program.
  • Supporting the Research Team with monthly reporting and ad hoc requests as required.
  • Leveraging Great Southern Bank's Research Community to facilitate fast turnaround customer feedback.
  • Establishing yourself as a trusted and reliable contact across the bank for delivering customer feedback requests.
  • Supporting the Research and Insights team with strategic insight generation and ad hoc research projects as required.
  • Managing and maintaining the infrastructure for sharing research reports and insights across the bank.

Your Experience

  • 1-2 years of experience in a customer research or insights role or within a Financial Services organization.
  • Experience analyzing quantitative data sets to generate insights.
  • Some experience visualizing data and insights for maximum impact.
  • Experience using survey scripting and analysis software, such as Forsta, Qualtrics, InMoment, Medallia, or research analysis software like Q, SPSS.

Your Qualifications

  • Degree qualified in Business, Market Research, Marketing, Psychology, Statistics, or another related field.
  • Membership of the Australian Research Society is desirable.

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