Customer Service Manager Position
7 days ago
The Senior Customer Service Officer plays a pivotal role in our organization, delivering exceptional customer service to internal and external stakeholders.
This critical position requires an individual with excellent communication skills, able to work independently and possess a strong understanding of customer service principles.
Key responsibilities include:
- Providing timely and effective responses to customer inquiries via phone, email, and in-person
- Managing customer finances, including generating invoices and processing payments
- Assisting with registration policy and procedures, and processing criminal history checks
- Maintaining accurate records and databases
Our organization values diversity and inclusion, and we welcome applications from individuals with diverse backgrounds.
Key Qualifications:
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong understanding of customer service principles
• Proficiency in managing customer finances and maintaining accurate records
• Ability to process criminal history checks and assist with registration policy and procedures
Benefits:
Our organization offers a range of benefits, including opportunities for professional growth and development, a supportive work environment, and a competitive salary package.
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