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Key Roles Specialist

3 weeks ago


Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000
Job Title:

Customer Service Leader

This pivotal leadership role requires a hands-on manager who thrives in technical environments.

Main Responsibilities:
  • Lead and develop customer service specialists to provide exceptional B2B client experiences.
  • Manage the employee lifecycle, including recruitment, training, performance reviews, and professional development plans.
  • Provide daily direction, feedback, and coaching to equip teams for complex technical inquiries.
  • Analyse key performance metrics to drive operational efficiency within customer service centres.
Requirements:
  • At least 1+ years of experience in customer service management or team leadership roles, preferably in automotive, trade, or related technical industries.
  • Proven degree or equivalent qualifications.
  • Experience developing and implementing customer service procedures, SLAs, and performance metrics.
Benefits:

The ideal candidate will have problem-solving skills, excellent communication, and a focus on continuous improvement and customer satisfaction.

About This Role:

This role is designed for individuals with strong leadership abilities, who can motivate and guide teams to deliver exceptional customer experiences.

We are seeking someone with a proactive mindset, able to drive operational efficiency and improve customer satisfaction.