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Veterans' Access Network Senior Client Liaison Officer

2 months ago


Geelong, Victoria, Australia Department Of Veterans' Affairs Full time
About the Role

The Department of Veterans' Affairs is seeking a highly skilled and compassionate Senior Client Contact Officer to join our Veterans' Access Network (VAN) team. As a key member of our client services team, you will be responsible for providing exceptional support to veterans, their families, and representatives of ex-service organizations.

Key Responsibilities
  • Respond to client enquiries via phone, face-to-face, and electronic channels
  • Make referrals as needed and process client needs
  • Provide information on eligibility for services, claims processes, and access to ongoing payments, healthcare, and other eligible services
  • Work collaboratively with colleagues to ensure high-quality client services
Requirements
  • High levels of personal resilience to address emotional and challenging client circumstances
  • Ability to work in a fast-paced environment with high workload demands
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
About Us

The Department of Veterans' Affairs is committed to providing exceptional service to our clients and is dedicated to creating a workplace culture that values diversity, inclusion, and respect. We welcome applications from people with diverse skills, experiences, perspectives, and backgrounds.

What We Offer
  • A rewarding and varied career with opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A competitive salary and benefits package