Cloud Service Delivery Specialist

3 weeks ago


Melbourne, Victoria, Australia Fujitsu Full time

We are a global technology leader in business solutions that drive organisational transformation. Our heritage of innovation and expertise contributes to the growth of society and our customers.

The Cloud Service Manager is responsible for delivering exceptional service experience to customers, acting as the central point of ownership for cloud services. This role focuses on managing customer expectations, aligning processes, and driving optimisation.

Key Responsibilities:
  • Provide a single point of ownership for cloud services.
  • Oversee the onboarding of customer workloads onto the cloud service.
  • Act as a key point of contact and escalation for onboarding issues.
  • Align customer and service processes to support seamless delivery.
  • Lead monthly service review meetings to ensure services meet customer expectations.
  • Advocate for customer needs, including feature requests for service roadmap enhancements.
  • Deliver financial and capacity optimisation insights to improve service efficiency.
Requirements and Experience:
  • Proven experience in service management, ideally within a Defence context.
  • Strong skills in stakeholder management and process alignment.
  • Ability to manage customer expectations and address escalations effectively.
  • Experience in cloud service onboarding and financial/capacity optimisation is highly desirable.

Average Salary: AU$120,000 - AU$150,000 per annum

Fujitsu offers a range of benefits, including a competitive salary, flexible work arrangements, and a comprehensive rewards program.



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