Mobile Claims Specialist

3 days ago


Adelaide, South Australia Employers Mutual Management Pty Ltd Full time
About the Role

EML is a leading provider of workers compensation and personal injury claims management services. Our goal is to support individuals in their return-to-work journey, fostering a culture of ongoing growth and development.

This role is part of our diverse team based in Adelaide, where you will have the opportunity to make a positive impact on someone's life every day. You will be responsible for providing high-quality, face-to-face assistance to workers and employers, facilitating effective workplace coordination for timely and safe return to work.

Your Responsibilities
  • Create and drive return-to-work plans in conjunction with stakeholders to ensure successful outcomes
  • Collaborate with claims specialists, liability specialists, and other technical experts to manage a portfolio of claims
  • Conduct community-based visits to worksites or medical clinics to support claimants and stakeholders
  • Provide clear and accurate information about claims, entitlements, and responsibilities
About You
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds
  • Strong customer service skills, with the ability to consider the needs of both employer and worker
  • Ability to problem-solve and think creatively to provide personalized solutions
  • Demonstrate resilience, flexibility, and adaptability in a fast-paced environment
  • Ability to work autonomously and be self-motivated
What We Offer

EML is an equal opportunity employer, committed to maintaining a workplace that values diversity and inclusion. We offer a range of benefits, including:

  • A vibrant and collaborative team culture
  • Flexibility with the opportunity to work from home
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Comprehensive learning and development support


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