Site Account Manager
2 weeks ago
About the Role
We are seeking a skilled Site Account Manager to join our Asia Pacific East Sales and Services team. Your primary responsibility will be to build and maintain long-term relationships with key decision-makers at our customer sites, continuously promoting Metso Outotec's value-added offerings.
This role will be based in Mackay, Queensland, and will support customers in the Bowen Basin Coalfields. You will report to the Senior Sales Manager and work closely with our technical sales support, customer service, field service, business/product lines, and other support teams to ensure a healthy business with high customer satisfaction.
Key Responsibilities
- Deliver profitable business growth in the after-market business area, as well as identifying investment/capex opportunities for the wider business
- Plan the activities of any Metso Outotec function at the site
- Seek and coordinate the best resources and channels to be used for customer-facing activities
- Understand customer business and present Metso Outotec's added value
- Drive site sales activities, together with cross-organizational site account teams
- Maintain and share information of installed base, performance, and shutdown schedules and plans
- Orchestrate customer satisfaction surveys and closed-loop activities to ensure continuous improvement
- Support Accounts Receivable and payment collections
- Ensure account data is up-to-date in customer relationship management (CRM) systems
Requirements
- Degree or Diploma in Mechanical Engineering or a similar engineering discipline, or a trade qualification from college or technical school
- Mining industry experience is essential
- Intermediate level of computer literacy in MS Office – Word, Excel, and PowerPoint
- Must have a current motor vehicle license and passport
- Must be able to travel up to 60% of the time by motor vehicle
- Excellent problem-solving skills
- Excellent negotiation and persuasive skills
- Excellent sales and presentation skills
- Excellent communication and interpersonal skills
About Metso Outotec
Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
What We Offer
- A work environment where safety is always the number one priority – both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with an annual incentive program
- Additional Annual Leave benefit for all permanent and maximum term employees
- Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
- Active Social Club and company-wide social events as your social wellness is important to us
- Family-focused events as your family forms part of our close-knit community
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family
- Company-provided Salary Continuance insurance cover
- Career development & education assistance to further your technical and leadership ambitions
Equal Opportunity Employer
Metso Outotec is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
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