Customer Service Officer

4 weeks ago


Emerald, Australia Central Highlands Regional Council Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to internal and external customers, as well as providing administrative support to various departments within the organisation.

Key Responsibilities
  • Deliver a positive customer experience by exercising a high degree of judgment and initiative focused on first point of contact resolution.
  • Undertake financial transactions, cash handling, receipting and banking processes in accordance with established procedures.
  • Accurate and efficient data input and records management using a range of Council databases and software packages.
  • Provide general administrative support requiring the exercise of sound judgement, initiative, confidentiality and sensitivity in the performance of work.
  • Maintain a high standard of corporate image and personal presentation.
  • To actively participate in ongoing training and self-development to achieve continuous improvement for yourself and council.
Requirements
  • Minimum of Queensland C class provisional drivers licence.
  • Previous or relevant experience in a similar role.
What We Offer
  • A generous superannuation scheme
  • 5 weeks annual leave with 17.5% leave loading
  • Fortnightly RDO's
  • Annual uniform allocation
  • Payroll deductions and salary sacrifice options
  • Wages paid fortnightly
  • Employee Assistance Program


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