Customer Service Representative

1 month ago


Emerald, Australia Cummins Inc. Full time

Job Summary

We are seeking a skilled Customer Service Advisor to coordinate and schedule customer repairs for our automotive, mining, and industrial customers based in our Emerald branch.

Key Responsibilities:

  • Plan jobs and create work orders, book in vehicles for service, check parts, administer invoices, and accounts.
  • Act as the first point of contact with customers to promote quality customer service and assist with increasing business within the Emerald branch.
  • Deal with technical queries from customers and develop positive relationships.
  • Consistently liaise with the customer to keep them updated with progress.
  • Follow procedures and document required information in the service management system to have an accurate record of the work completed.
  • Liaise with internal stakeholders (mainly technicians and parts department) to ensure a smooth process from beginning to end.

Requirements:

  • An understanding of accounts payable and accounts receivable is highly desirable, as well as familiarity with financial processes/accounts and purchase orders.
  • Demonstrated technical experience specific to Cummins or similar industry.
  • World-class communication skills, both written and verbal, with solid IT capabilities.
  • Experience of delivering first-class customer service from an automotive or warranty background.

Additional Information

This role is included in the on-call roster.

This role requires previous relevant work experience; prior technical experience and/or customer service experience is preferred.



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