Customer Service Representative
1 month ago
Job Summary
We are seeking a skilled Customer Service Advisor to coordinate and schedule customer repairs for our automotive, mining, and industrial customers based in our Emerald branch.
Key Responsibilities:
- Plan jobs and create work orders, book in vehicles for service, check parts, administer invoices, and accounts.
- Act as the first point of contact with customers to promote quality customer service and assist with increasing business within the Emerald branch.
- Deal with technical queries from customers and develop positive relationships.
- Consistently liaise with the customer to keep them updated with progress.
- Follow procedures and document required information in the service management system to have an accurate record of the work completed.
- Liaise with internal stakeholders (mainly technicians and parts department) to ensure a smooth process from beginning to end.
Requirements:
- An understanding of accounts payable and accounts receivable is highly desirable, as well as familiarity with financial processes/accounts and purchase orders.
- Demonstrated technical experience specific to Cummins or similar industry.
- World-class communication skills, both written and verbal, with solid IT capabilities.
- Experience of delivering first-class customer service from an automotive or warranty background.
Additional Information
This role is included in the on-call roster.
This role requires previous relevant work experience; prior technical experience and/or customer service experience is preferred.
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