
IT Services Desk Professional
1 week ago
Join a dynamic team as an IT Services Desk Engineer and be part of our mission to provide exceptional customer service.
\This role is perfect for individuals who can provide high levels of technical support from a Level 1 and Level 2 perspective, ensuring excellent service delivery.
\Key responsibilities include:
\- Provide first- and second-line support to customers\
- Troubleshoot hardware and software-related issues\
- Apply strong technical troubleshooting skills\
- Respond to client support tickets\
- Log incidents and service requests in the relevant ITSM tool\
- Escalate issues to third-level support teams or third-party vendors where necessary\
- Offer onsite face-to-face and remote technical support
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Service Desk Team Lead
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Service Desk Professional
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IT Service Desk Professional
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