IT Service Desk Professional
7 days ago
As a Help Desk Specialist, you will be responsible for providing exceptional customer service to clients and stakeholders. Key responsibilities include:
- Accurate recording of client and incident details and troubleshooting their progress;
- Initial investigation of incidents and service requests;
- Resolution or escalation of incidents and service requests, often using automated processes;
- Monitoring of incidents and requests and liaising with support teams to drive resolution;
- Setting up and exiting employees, including asset issuing and recovery;
- Providing training in IT assets and services;
- Documenting records to identify issues and procedures.
Key Requirements:
This role is ideal for a candidate with experience in an IT service desk role within a corporate environment.
- Tertiary qualification in Information Technology or related discipline;
- Sound knowledge of Microsoft Operating Systems;
- Strong knowledge of Microsoft Office productivity technologies;
- ITIL certified and/or other IT service management methodologies desirable;
- Well-developed written, verbal and interpersonal skills to enable effective communication.
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