Operations Director

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $220,000
">Job Title: Operations Director

The Operations Director is responsible for providing strategic operational direction for Domestic and International Product in the branch and surrounding regions to ensure cost-effective freight movement while enhancing customer service.

This role requires a strong leader who can oversee and assist International Relocations in operational requirements, meeting Company standards and customer expectations.

  • Provide strategic operational direction for Domestic and International Product in the branch and surrounding regions to ensure cost-effective freight movement while enhancing customer service.
  • Ensure all removals are undertaken efficiently, oversee and assist International Relocations in operational requirements, meeting Company standards and customer expectations.
  • Arrange logistics for day-to-day operations of Domestic and International Relocations, ensuring timely and efficient uplift and delivery of consignments.
  • Liaise with customers and employees to ensure the smooth and efficient running of the Operations Department.
  • Monitor the performance of contract carriers, ensuring adherence to quality standards and company policies.
  • Manage container demurrage costs, ensuring efficient utilization of equipment and resources.
  • Assist the claims department to ensure customer complaints regarding damages or missing items are handled quickly and efficiently.
  • Administer administrative functions related to the Operations Department.

Key Responsibilities:

  • Develop and implement operational strategies to improve efficiency and productivity.
  • Maintain effective relationships with customers, employees, and contractors.
  • Manage resources to achieve operational goals.
  • Identify and address operational risks and issues.
  • Collaborate with other departments to ensure seamless operations.

Requirements:

  • Excellent leadership and communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of logistics and supply chain management principles.
  • Experience in a similar role or industry.

About Us:

We are a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. We offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

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