Customer Service Representative

3 weeks ago


Brisbane, Queensland, Australia Jb Hi-Fi Limited Full time

About Us

JB Hi-Fi Limited is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.

We want to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality service. This is at the heart of our business, and we want you to be a part of it.

As a Counter Specialist, you will contribute to the continued sales growth of the store through delivering excellent customer service, ensuring compliance to core policy and procedures, including:

  • Improving processes at the counter by implementing and following systems
  • Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as required
  • Training and supporting new counter team members in understanding all systems and processes

About You

  • A positive can-do attitude
  • Results-driven with a strong focus on delivering the best customer outcomes
  • Strong multi-tasking skills, coupled with a keen eye for detail
  • A background in cash handling, including EFTPOS facilities (ideal, but not essential)

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you, please don't hesitate to apply.



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