Store Feedback Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $86,000
About the Role

We are seeking a skilled professional to manage and maintain our store feedback process.

  • Manage customer inquiries and feedback to ensure optimum resolution.
  • Triage queries and resolve them in accordance with established Service Level Agreements (SLAs).
  • Follow up on outstanding issues with internal and external stakeholders.
  • Conduct thorough research on customer queries, including clarification of issues and investigative work to recommend solutions.
  • Communicate effectively with internal and external stakeholders to resolve issues efficiently.
Requirements
  • Digital catalogue experience is essential for success in this role.
  • A strong understanding of vehicle mechanics and automotive part structures is an advantage.
  • The ideal candidate will be self-motivated, passionate about maintaining accurate records, and have high attention to detail.
  • Analytical and organized, with the ability to analyze and interpret information, highlight nuances, and provide recommendations or solutions.
  • Candidates must possess excellent communication skills to build strong stakeholder relationships.
About You
  • You will thrive in this role if you have a passion for delivering exceptional customer experiences and ensuring seamless interactions between customers, stakeholders, and team members.
  • Your strong analytical skills will enable you to interpret data, identify areas for improvement, and develop strategies to enhance the overall customer experience.
  • We encourage candidates who are enthusiastic about staying up-to-date with industry changes, technology advancements, and best practices in catalogue management.
  • A successful candidate will be adaptable, able to learn quickly, and embrace new challenges with enthusiasm.
What We Offer

In return for your expertise and dedication, we offer a dynamic and supportive work environment that fosters growth, collaboration, and innovation.

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