Feedback and Performance Specialist

2 days ago


Melbourne, Victoria, Australia beBeeAnalyst Full time $60,000 - $80,000
Job Title

We are seeking a Store Feedback and Research Analyst to manage store feedback, triage queries, and conduct research on store queries.

Key Responsibilities
  1. Manage store and customer feedback process
  2. Triage queries to ensure optimum resolution
  3. Actively follow up on outstanding issues with internal and external stakeholders
  4. Conduct research on store queries, including clarification of issues with stores and customers, and investigative work to recommend solutions
Requirements
  • Digital catalogue experience is essential
  • Advanced understanding of vehicle mechanics and automotive part structures is an advantage
  • Self-motivated and passionate about maintaining accurate catalogue records
  • Analytical, organized, with high attention to detail
What We Offer
  • A structured, supportive, and committed team environment
  • Staff discounts
  • Employee Assistance Program
  • Opportunities for career growth
  • Private health insurance discounts
About Us

We propel people forward. With over 8,000 team members in Asia Pacific and 60,000+ globally, being part of our organization offers vast opportunities.



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