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High-Performing Retail Team Leader
3 weeks ago
We are seeking a seasoned retail leader to drive sales growth, enhance customer satisfaction and lead a high-performing team in our Warrnambool store.
Key Responsibilities- As the key influencer of customer experiences, you will lead, coach, mentor and develop a team of retail professionals to deliver exceptional service and achieve sales targets.
- You will oversee day-to-day store operations ensuring a welcoming environment that drives customer loyalty and retention.
- In resolving customer enquiries, you must demonstrate empathy and professionalism exceeding customer expectations and building strong relationships.
- You will assist with the onboarding process for new team members providing them with the tools and knowledge they need to succeed in their roles.
- A proven track record in retail leadership, with a deep understanding of innovative practices and customer service principles.
- Excellent problem-solving skills enabling you to make thoughtful and informed decisions.
- A results-driven individual who thrives in a collaborative environment supporting your team to achieve their best.
- The ability to work flexible hours, including evenings and weekends as required.
- A competitive remuneration package, including employee discounts and rewards.
- Paid Connected Day each year to focus on personal or professional development.
- An inclusive paid parental leave policy offering up to 14 weeks for primary caregivers.
- Access to Optus U micro-credentials developed with La Trobe and Macquarie Universities.
- Employee networks and diversity initiatives promoting inclusivity and belonging.
- Free counselling and support services available 24/7.
