Senior Operations Manager

4 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $150,000
Job Description

The Senior Operations Manager for Field Services will oversee and lead a team to ensure timely delivery of customer orders with exceptional quality.

Main Responsibilities:

  • Lead, manage, and develop the operations team to guarantee timely delivery of customer orders with top-tier quality. Prioritize optimal performance of customer installations and customer satisfaction. Manage and mentor a team of Field Service Coordinators by planning activities, setting objectives, monitoring performance, and providing guidance and training to support professional growth.
  • Cross-Functional Collaboration

Foster seamless cooperation between sales support and operational resources to identify and capitalize on business opportunities, contributing to sales growth. Drive alignment and implementation of standardized work processes, tools, and ways of working within the area of responsibility, in accordance with organizational standards.

Performance Monitoring & Improvement

  • Monitor order delivery performance in terms of margin and technical execution through regular reviews and reporting. Lead corrective actions through Operational Excellence and continuous improvement initiatives. Track and report local Field Service operations performance to ensure efficiency and effectiveness.
  • Strategic Business Development

Take a proactive role in business development, enabling informed decision-making and minimizing surprises to support overall business success.

Culture of Excellence

  • Foster a culture of continuous improvement by encouraging innovation and operational efficiency. Promote a Zero Rework / First Time Right mindset to build a top-quality culture among Field Service employees.
  • Health, Safety & Compliance

Ensure all field service activities comply with health, safety, environmental regulations, and company policies.

Organizational Effectiveness

  • Ensure the team structure supports effective decision-making, prioritization, target setting, and operational simplicity.

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