AI Client Relationship Specialist

3 days ago

Sydney, New South Wales, Australia beBeeClientSuccess Full time $100,000 - $130,000
Customer Success Expert

We are seeking an experienced Customer Success Manager to join our team. This is a unique opportunity to make a significant impact and shape client relationships.

About the Role
  • This key position will involve serving as a trusted advisor and primary point of contact for a portfolio of enterprise clients in the retail and e-commerce sectors.
  • You will drive adoption and value by understanding client business objectives and challenges, ensuring they achieve success with our innovative AI solution.
  • Proactive management of customer health and engagement will be crucial in identifying and mitigating risks to reduce churn.
Key Responsibilities
  1. Serve as a trusted advisor and primary point of contact for a portfolio of enterprise clients.
  2. Drive adoption and value by understanding client business objectives and challenges.
  3. Proactively manage customer health and engagement, identifying and mitigating risks to reduce churn.
  4. Conduct regular business reviews to demonstrate ROI, share best practices, and identify opportunities for account expansion.
  5. Collaborate with internal teams like sales, product, and support to ensure a seamless and positive customer journey.
  6. Act as the voice of the customer, providing valuable feedback to our product teams to help guide future development.
  7. Maintain accurate records of all customer interactions and health metrics in the CRM system.
  8. Stay updated on industry trends and product developments to effectively advise clients.
Requirements
  • 3+ years of experience in a customer success or account management role, preferably within a SaaS environment.
  • A proven ability to build and maintain strong, long-lasting relationships with enterprise clients.
  • Experience working with clients in the retail and e-commerce industries is highly preferred.
  • Excellent communication, presentation, and negotiation skills.
  • A proactive, results-oriented, and self-motivated mindset.
Benefits
  • The chance to work with an innovative and in-demand AI solution.
  • Be part of a dynamic, supportive, and high-performing team.
  • Significant opportunities for career growth and advancement as we build our regional presence.

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