ServiceNow Process Improvement Lead

7 days ago


Council of the City of Ryde, Australia Singtel Group Full time
Improving Operational Efficiency through ServiceNow Optimization

Singtel Group is committed to delivering exceptional customer experiences through innovative processes and technologies.

We are seeking a skilled professional to fill the role of Client Transformation and Operations Manager, who will lead the optimization of ServiceNow to enhance efficiency and platform performance within our EB Delivery business.

The successful candidate will have a strong focus on process improvement, ensuring the successful delivery of key outcomes for both the business and enterprise clients.

  • Develop and maintain clear process documentation to support compliance and operational improvements.
  • Optimize ServiceNow to enhance efficiency and platform performance.
  • Lead and drive improvement projects, ensuring timely and successful delivery within scope and budget.
Requirements
  • Relevant qualification or demonstrated experience in client delivery, CX, or operational management.
  • Hands-on experience with ServiceNow, with a strong understanding of its capabilities and limitations.
  • Strong analytical and problem-solving skills, with the ability to simplify complexity for business partners.


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