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Personal Injury Claims Specialist

2 months ago

Brisbane, Queensland, Australia QBE Insurance Group Full time
Personal Injury Claims Specialist

Location: Brisbane, QLD

Role: Permanent Full Time

Position Overview

We are in search of a committed and skilled Personal Injury Claims Specialist to enhance our CTP Insurance division in Brisbane. This pivotal role involves overseeing intricate CTP insurance claims, collaborating with injured individuals, healthcare providers, legal advisors, and various stakeholders to secure optimal results for our clients.

Key Responsibilities
  • Establish and nurture productive relationships with essential internal and external stakeholders, employing a cooperative strategy to gather information and seek technical insights from colleagues for effective claims management.
  • Oversee the comprehensive claims management process, identifying the necessity for clinical information to formulate effective case management strategies while adhering to legislative and compliance timelines.
  • Address client inquiries in alignment with established service standards.
  • Ensure precise claims data entry in accordance with quality assurance standards and reporting requirements to facilitate accurate payments and claims processing.
  • Prepare documentation, files, and records for legal proceedings, including trials and subrogation, and submit administrative reports as necessary.
  • Maintain current knowledge and compliance with relevant legislation, regulations, standards, and guidelines.
  • Assist in the execution of the Claims strategy to support the achievement of overall business objectives.
  • Engage in all pertinent meetings to share and develop strategies, knowledge, and best practices.
Candidate Profile
  • 1-2 years of experience in a case management capacity within a dynamic, high-volume environment.
  • Familiarity with the Personal Injury or insurance sector is advantageous.
  • Demonstrates empathy and resilience, with a strong interest in aiding stakeholders through challenging and sensitive circumstances.
  • Knowledge of the ClaimCentre system is beneficial but not mandatory.
  • Possesses stakeholder management and negotiation skills, along with an understanding of problem resolution.
  • A strong desire to learn, coupled with excellent communication and organizational abilities, and a proactive, positive demeanor.
About QBE Insurance Group

At QBE, we strive to anticipate future challenges by asking the right questions, enabling a more resilient future for our clients and communities. As a global insurer, we are committed to realizing our vision of becoming the most consistent and innovative risk partner, with our employees at the heart of our success.

With a workforce of over 11,000 across 27 countries, we are large enough to make a significant impact yet small enough to foster a friendly and supportive workplace culture.

Join us in shaping a resilient future.

Employee Benefits

We provide a comprehensive range of benefits designed to support your work-life balance, including:

  • 'Hybrid Working' arrangements to enhance your work/life balance.
  • A wellbeing program offering holistic support, including coaching, counseling, and financial advice.
  • Gender-equal flexible leave for all new parents, including paid superannuation.
  • Opportunities to maximize retirement savings through voluntary contributions and company matching.
  • Income protection insurance and coverage for Death and Total Permanent Disability.
  • Additional leave and support through our Family Domestic Violence First Responder Network.
  • Discounts on various products and services through our partnerships.
Recognition

We value our employees' experiences and have been honored with numerous awards, including:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice.
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing.
  • Gold Employer status for four consecutive years in the Australian Workplace Equality Index.
  • Ranked 6th in the AAGE Top Graduate Employers 2021.
  • Top 20 Workplaces for Dads in 2019 and 2020.
  • Family First accredited employer since 2021.
Application Process

To apply, please follow the step-by-step process outlined on our application portal. We are committed to creating an inclusive workplace where everyone feels valued and respected. If you require assistance with accessibility or adjustments during the recruitment process, please reach out to us.

Equal Opportunity Commitment

QBE is an equal opportunity employer and adheres to equal employment opportunity legislation in all jurisdictions.