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Job Overview

The role of Senior CRM Application Support Specialist involves working on the development and support of a new Engagement & Relations Management ecosystem. As a Functional Analyst and Application Administrator, you will be highly proficient in configuring and administering Oracle CX Cloud suite of applications with a focus on Oracle Service Cloud.

Main Responsibilities:
  • Configure and administer the Oracle CX Cloud suite of applications with a focus on Oracle Service Cloud
  • Perform hands-on configuration and administration of the system and data work
  • Communicate regularly with both the business and team members across IT
Key Qualifications:
  • Extensive experience in analyzing, designing, configuring, administering and supporting complex CRM solutions, with an emphasis on Oracle Service Cloud/RightNow implementations
  • Substantial experience working with highly integrated and complex ecosystems
  • Significant experience working with large volumes of data, with a focus on data quality, data analysis and reporting
  • Demonstrated ability to quickly become a productive member of a cross-functional team
  • Demonstrated skills in personal time management and the ability to maintain high productivity with minimum supervision
  • Demonstrated ability to lead, teach and mentor less experienced information technology staff