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Maritime Account Manager
2 weeks ago
We are seeking a skilled Customer Relationship Specialist to join our team. In this role, you will be responsible for managing existing client relationships, identifying new business opportunities, and driving sales growth.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. You will also have a proven track record of success in account management, sales, or customer-focused roles.
Key responsibilities include:
- Managing a portfolio of existing clients to ensure high levels of customer satisfaction
- Identifying and pursuing new business opportunities to drive sales growth
- Building and maintaining strong relationships with clients and stakeholders
- Collaborating with internal teams to identify and grow opportunities
In addition to your technical skills, you will need to be a proactive and confident communicator, with excellent listening, negotiation, and presentation skills. You will also need to be able to manage multiple accounts/projects simultaneously and prioritize tasks effectively.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about building strong relationships, we encourage you to apply for this exciting opportunity.
About the Role
This is an exceptional opportunity to join our team as a Customer Relationship Specialist. As a key member of our sales team, you will play a critical role in driving revenue growth and expanding our customer base.
Benefits
We offer a competitive salary and benefits package, including flexible working arrangements, a positive work culture, and opportunities for professional growth and development.
Requirements
To be successful in this role, you will need to have:
- A proven track record of success in account management, sales, or customer-focused roles
- Excellent communication and interpersonal skills
- Ability to build strong relationships with clients and stakeholders
- Proactive and confident communication style
- Excellent listening, negotiation, and presentation skills
Travel Requirements
Extensive travel will be required within Australia and overseas (e.g. Indonesia, Singapore, Malaysia, Norway), sometimes for prolonged periods. Travel will make up at least 30% of the role, and sometimes more during busy periods.
Qualifications
Eligible to obtain and maintain an NV1 Security Clearance.
Experience
Familiarity with the maritime industry is highly desirable (e.g. ex-captain, marine engineer, ex-Navy).
Skill Requirements
Strong ability to network, communicate, and represent the company confidently with stakeholders at all levels (including C-level). Excellent interpersonal skills — approachable, sociable, and able to build trust and long-term relationships. Strong verbal and written communication abilities. Excellent listening, negotiation, and presentation skills. Strong organisational skills with the ability to manage multiple accounts/projects at once. General technical literacy (e.g. IT infrastructure, surveillance, or port systems). Familiarity with ITSM tools (e.g. Remedy) and MS Office (Excel in particular). Knowledge of ITIL practices.