Frontline Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $80,000
Job Description

This is an exciting opportunity to be part of our founding team in Sydney, helping establish our local office culture.

As a frontline support specialist within the User Operations team, you will report to the APAC region User Operations Manager. Based in our Sydney office, you'll work a hybrid schedule (3 days in office, 2 days remote) during business hours to support our 24/7 global operations.

Serving as the first point of contact for client support inquiries, delivering empathetic, accurate, and timely resolutions.

Key Responsibilities
  • Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
  • Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
  • Maintain a deep understanding of our products and services to provide knowledgeable support.
  • Document client interactions and feedback to aid in continuous improvement of our services.
  • Work closely with other departments to resolve client issues and contribute to the overall client experience.
  • Stay informed of new product features and updates to provide accurate and current support.
Requirements
  • 2+ years proven experience in a client/customer support role, ideally for a technical SaaS product or B2B technology company providing premium support to large and mid-market clients.
  • Exceptional empathy and a genuine desire to help and connect with clients.
  • Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
  • Excellent organizational skills, capable of managing multiple tasks and priorities effectively.
  • Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
What We Offer

Be part of building something special as a founding member of our Sydney team.

Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home.

Opportunities to work on cross-functional projects and initiatives that impact user operations company-wide.

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