Academic Journey Support Specialist

4 days ago

Adelaide, South Australia beBeeStudentServices Full time $60,000 - $90,000

Job Opportunity:

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Our institution seeks an accomplished Student Services Officer to support the academic journey of students.

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This customer-facing role entails providing professional assistance and guidance to ensure a seamless experience for students.

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Key Responsibilities:

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  • ">
  • Act as the primary point of contact for student inquiries, addressing concerns and offering information with a friendly demeanor.">
  • Manage student records meticulously, ensuring data integrity, confidentiality, and compliance with relevant policies and regulations.">
  • Collaborate closely with academic and administrative teams to streamline processes such as enrolment, orientation, and graduation.">
  • Assist students in navigating university systems, procedures, and resources, providing guidance and support as needed.">
  • Maintain a detailed understanding of academic policies, regulations, and best practices to offer well-informed advice and solutions.">
  • Contribute to continuous improvement efforts by analyzing feedback, identifying areas for enhancement, and implementing efficient processes.">
  • Perform administrative tasks with a high level of accuracy and attention to detail, adhering to established deadlines and procedures.">
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Requirements:

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  • ">
  • Previous experience in administration or student services, preferably within the education sector.">
  • Proficiency in student information systems (e.g. CRM) and Microsoft Office suite.">
  • Strong organizational skills and ability to manage competing priorities under tight deadlines.">
  • Excellent interpersonal and verbal/written communication skills.">
  • Attention to detail and understanding of compliance, records management, and data integrity.">
  • Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.">
  • Ability to handle sensitive student information with confidentiality and discretion.">
  • Knowledge of relevant education policies, regulations, and best practices.">
  • Problem-solving skills to address student inquiries and concerns effectively.">
  • Adaptability and flexibility to work in a dynamic educational environment.">
  • Familiarity with the Australian education system and regulatory standards is desirable.">
"],

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