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Data Security Governance Expert
3 weeks ago
We are seeking a skilled professional to lead our customers in the Asia-Pacific Japan region towards successful adoption and long-term use of our cutting-edge data security and governance platform.
- As a Customer Success Manager, you will be responsible for driving customer success by defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from our data governance solutions.
Drive Customer Success: Lead the technical and business journey for our customers, guiding them through comprehensive onboarding, use case implementation, and ongoing optimization.
Be a Trusted Strategic Advisor: Provide unparalleled insight, technical domain expertise, and solution design, becoming the go-to expert for customers navigating complex data security and governance challenges throughout their entire lifecycle.
Orchestrate Implementation Excellence: Guide customers through detailed project timelines, ensuring they achieve their defined success criteria and business objectives.
Champion Customer Value: Proactively monitor customer health metrics, drive adoption initiatives, and demonstrate measurable business value to secure renewals and identify expansion opportunities.
Influence Product Evolution: Serve as a critical feedback loop, translating customer insights and experiences directly back to our Product team to inform and shape future development priorities.
Key Skills and Qualifications- 8-10 years of experience as a Customer Success Manager in data security and governance, ideally with a technology consulting background.
- Exceptional written and verbal communication skills in English, with the ability to interact effectively at all levels within an organization.
- Strong understanding of data security and governance principles, compliance standards, and regulatory requirements.
- Expertise in onboarding clients with data security and governance solutions, ensuring effective and compliant implementations.
- Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance.
- Deep working experience with modern data platforms (Snowflake, Databricks, Starburst) and cloud providers (AWS, Azure, Google Cloud Platform).
- Strong project management capabilities to manage multiple complex initiatives with meticulous attention to detail.
- 100% employer-paid Healthcare premiums for you and your dependents.
- Stock Options.
- Paid parental leave.
- Unlimited Paid time off.
- Learning and Development Resources.
