Career Development Coach

About us

We have been helping people achieve their career goals since 1982.

Our purpose is to empower individuals and businesses to create opportunities through lifelong learning and meaningful employment for all.

We are a proud not-for-profit organization certified as a Great Place to Work, dedicated to understanding the importance of work life balance.

We offer a range of benefits to support your career, including:

• Flexible working arrangements
  • A fully maintained company vehicle
    • 14 weeks paid parental leave
      • A referral scheme that rewards you with a voucher when you refer someone
        • Generous leave entitlements, including 3 paid Christmas close-down days
          • Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
            • Corporate travel rates for personal use
              • The option to buy or cash out annual leave
                • Salary packaging available (non-PBI)
                  • Ongoing development with study support
                    • An Employee Assistance Program (includes Nurse on Call)
                      • Retail and entertainment discounts
                        • Pro-rata long service leave after 7 years

This role can be based at any of our offices across the Greater Brisbane or Sunshine Coast regions. As a Mentor, you will provide exceptional guidance, practical and pastoral care to individuals who may face challenges in achieving their career goals.

You will also build strong relationships with employers, TAFE, Department of Education Skills and Employment, and other stakeholders to deliver an exceptional mentoring service.

This role involves guiding individuals to overcome obstacles, using a holistic, empathetic, and proactive approach to help them achieve their career objectives.

Your duties and responsibilities include:

• Managing a caseload of Australian Apprentices within a local region
  • Meeting with employers, Australian Apprentices and parent/guardian (if applicable)
    • Undertaking risk assessments, identifying barriers, and creating case management plans to address barriers
      • Identifying and utilizing local/state/national organizations to assist with addressing barriers to completion
        • Understanding and ensuring compliance with policies and procedures applicable to the program
          • Maintaining accurate and detailed In-training information and file notes
            • Completing status reports and reports on statistics
              • Maintaining strong internal and external relationships
                • Providing coaching and training

We believe in investing in our people, which drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants from diverse backgrounds to find their place with us.

To be successful in this role, you will have experience in a similar mentoring or guidance role with significant call volumes and administration experience.

You will have demonstrated the ability to engage, respect, and support those of diverse demographics and social backgrounds, with a strong focus on youth.

You will possess excellent communication and administration skills, including strong CRM and data entry experience.

You will have proven experience in meeting set targets, KPIs, and customer service standards.

Experience in youth/social work, or progress towards these qualifications, would be highly regarded.

A current driver's license or ability to travel is essential for this role.

As part of our commitment to protecting children, young people, and adults at risk, you will be required to undergo pre-employment checks, including a National Police Check, State/Territory Working with Children Check, reference checks, verification of your right to work in Australia, and confirmation of qualifications.