Digital Transformation Quality Assurance Lead

Neara is a high-growth technology company that has developed a software platform to build sophisticated 3D digital models of critical infrastructure. The company has focused on modelling electricity grids and expanding into other infrastructure verticals.

The software platform is used by infrastructure owners and operators worldwide to solve challenges across the asset life cycle, from design and construction to access renewable energy generation, asset management, and assessing the impact of climate change on reliability and availability.

Neara aims to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara's primary growth focus is now the Americas, the UK and Europe.

We are seeking an experienced Program Manager to lead our digital twin quality assurance operations in the digitisation group. You will be responsible for ensuring the last mile of quality and ensuring that the digital twins are fit for purpose.

You will work closely with engineering to build workflows that drive quality and speed, use data to create transparency and drive decisions, and breathe data to help direct where improvements are needed in the ML systems and collect data needed to improve the AI systems.

This role will require you to investigate, address and solve open-ended problems related to digitisation and QA, and ensure your work goes end-to-end in all things.

Key Responsibilities:

• Contractor Management - Business-wide ownership of the contractor QA process and its efficiency and effectiveness.
• Establish clear expectations, deliverables, and performance metrics for contractor work.
• Conduct regular performance reviews and provide feedback to contractor teams and vendors.
• Ensure effective knowledge transfer and training programs for contractor teams when new workflows are rolled out.
• Manage contractor onboarding, access provisioning, and security compliance.
• Quality - Design and implement comprehensive quality assurance frameworks for digital twin model validation.
• Establish standardised processes and evaluate their effectiveness and consistency over time.
• Create automated processes to ensure this data is valid, trustworthy and easily accessible for the entire organisation to review.
• Communication & Stakeholder Management - Work with engineering to direct improvements and ensure the smooth rollout of new features and fast rollback if problems show themselves.
• Work with project managers to ensure that QA needs are met in a timely manner and that we're creating clear expectations for QA work.

Requirements:

• Proven track record of leading cross-functional teams and managing complex technical programs.
• Enjoy getting into the weeds of data and forming bottom-up assessments on edge cases and quality deficiencies to make judgement calls.
• Able to adapt to projects in varying domains and complexities, and effectively reason about systems and processes for domains even beyond your core expertise.
• Action-oriented and deeply curious mind, often leading you to become a power user of software and tools.
• Excellent written and verbal communication skills to bridge communication between different teams.
• Willingness and ability to travel internationally as part of the role.

What We Offer:

• Competitive salary.
• Meaningful ESOP.
• Fully flexible work environment.
• Regular office events.
• The opportunity to work on a genuinely complex, innovative and industry-leading product making a genuine difference in the world around us.