Village Pod Operations Manager

1 week ago

Sydney, New South Wales, Australia beBeeResidential Full time $15,500 - $18,550

Job Description:

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The role of Community Village Manager is to oversee the day-to-day operations of a Temporary Housing Pod Village. The successful candidate will be responsible for ensuring the smooth operation of allocated pods, maintaining strong resident relationships, and providing effective support in connecting occupants with relevant services.

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Main Responsibilities:

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  • Administer Occupancy Agreements in line with NSW Reconstruction Authority and Homes NSW policies.\
  • Arrange viewings and sign-up processes for new occupants and conduct regular inspections of individual pods.\
  • Work in partnership with the Communities Team to refer occupants to appropriate support providers.\
  • Manage allocated budgets and targets.\
  • Maintain accurate resident records in the CRM or other tenant management systems.\
  • Manage and resolve occupant queries, concerns, and complaints in a timely and effective manner.\
  • Ensure compliance with NSW Reconstruction Authority and Homes NSW requirements.\
  • Monitor and support residents with higher or more complex needs.\
  • Minimise vacancy turnaround times through timely information sharing and coordination of refurbishment works.\
  • Assist residents with applications for social housing, income support, or other relevant services.\
  • Support positive resident transitions into longer-term housing solutions.\
  • Qualifications and Experience:\
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    • Typically, this role requires at least two years' relevant experience in housing, property, or community management.\
    • Strong written and verbal communication skills.\
    • Excellent organisational skills with a systematic, thorough, and disciplined approach.\
    • Ability to navigate complex organisations, build relationships, and manage through influence.\
    • Proven capacity to work effectively under pressure, managing multiple priorities and deadlines.\
    • Commercial awareness with a focus on driving improvements in service and operations.\
    • Understanding of property asset management and occupant engagement.\
    • Desirable:\
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      • Previous experience in retirement living, social housing, or affordable housing settings.\
      • Experience working with or supporting First Nations communities.\
      • Benefits:\
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        • A rewarding career with a leading human services organisation.\
        • Up to $18,550 NFP salary packaging available.\
        • Access to our U rewards program with exclusive discounts.\
        • Flexible work hours for work-life balance.\
        • Affordable access to Fitness Passport.\
        • A supportive and inclusive and collaborative work environment.\
        • Opportunities for professional growth.\
        • Purchase of additional leave.

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