Store Operations Manager

Overview
Job Title:
Store Operations Manager - Permanent Full-time or Part-time
Locations:
Split between Baby Village Alexandria (store and head office) and Baby Village Miranda
Employment Type:
Permanent Full-Time or Part-Time
Compensation:
Salary package + performance bonus dependent on hours, to be discussed at interview stage
Reports To:
CEO
About Baby Village
Baby Village is one of Australia's most trusted destinations for baby products and expert advice. With stores in Miranda and Alexandria, we're known for our warm service, curated range, and commitment to supporting families through every stage of parenthood.
The
Store Operations Manager
is a critical role in our growth plans—supporting our unified retail model, driving operational excellence, and empowering our team to deliver exceptional customer experiences. Success in this role is about ensuring that the floor manager structure in each store is strong, consistent, and able to operate independently.
This is a hands-on administrative and leadership role, with
minimum two in-store weekend days per month
to stay closely connected to team dynamics, customer experience, and weekend trade tempo. This is a family friendly role with the option to work part-time during school hours.
Key Responsibilities
Store Operations & Process Improvement
Maintain and improve store procedures to ensure consistency, efficiency, and compliance
Assist with new store rollouts, including setup, training, and operational readiness
Manage in-store staff incentive programs to drive performance and engagement
Represent both stores in the weekly trade meeting with the Baby Village Head Office team, sharing insights and feedback
Monitor foot traffic counters and collect commentary from store staff to report back to management
Staff Training & Development
Ensure floor managers and in-store teams are aligned and working towards sales and margin targets
Deliver training on customer-led sales techniques and product knowledge
Provide Baby Village Gift Registry training to ensure consistent service and expertise
Mentor floor managers and support team development
Provide two weekend days per month in-store to stay connected with team dynamics and weekend trade tempo
Provide lunch break coverage and hands-on support during busy periods to both front-end retail and online customer service teams
Online Fulfilment & Customer Support
Supervise in-store fulfilment of online orders, ensuring speed, accuracy, and customer satisfaction
Support the online customer service team with product queries, returns, and escalations
Strengthen Baby Village's unified retail model by fostering close collaboration between the online customer service team and in-store front-end staff
Create shared processes and communication flows that enhance customer experience across both channels
Staff Rostering & Scheduling
Build and manage weekly rosters across both stores, with labour ratios aligned to trade patterns and budget targets
Adjust staffing plans for school holidays, peak periods, and team availability
Inventory Control
Monitor and manage inventory levels across both locations
Coordinate stock transfers, deliveries, and stock counts to maintain accuracy and availability
Visual Merchandising
Oversee visual merchandising standards across both stores, ensuring alignment with brand guidelines
Plan and execute seasonal displays and promotional setups to enhance customer engagement
What You'll Bring
Proven retail management and retail sales experience is essential.
Experience in multi-site retail operations, rostering, and/or inventory control would be an advantage.
Strong leadership and communication skills with a collaborative, hands-on approach.
Passion for training and empowering teams to deliver exceptional customer service.
Basic MS Office skills – Word, excel, powerpoint.
Why Join Baby Village?
Flexible work options: full-time or part-time considered
Supportive, family-friendly culture
Opportunity to shape store operations and grow with the business
A meaningful role in a brand that supports families every day
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