Chief Customer Officer

1 week ago


Williamstown, South Australia beBeeCustomer Full time $125,000 - $175,000
Customer Experience Leader

We are a global business, leading the way in product innovation and retail strategy.

You will refine and enhance our support function, introducing evidence-based strategies that improve customer experience, strengthen retention, and contribute to sustainable growth.

Key Responsibilities
  1. Strategic planning and leadership of the customer support function, ensuring it remains a strategic function and not just a service.
  2. Building scalable systems and balancing exceptional service with commercial results.
  3. Managing teams, transforming support functions, and operating in a multichannel, global business.
  4. Implementing technology to automate and streamline processes while keeping human interactions at the core.
  5. Breaking down silos, ensuring customer insights shape product, marketing, and operations.
  6. Developing and empowering teams, coaching, mentoring, and fostering an environment where people grow.
Requirements
  • Proven experience in customer support, team management, and process transformation.
  • Ability to analyze data, identify opportunities for improvement, and develop strategic roadmaps.
  • Knowledge of AI tools and implementation experience would be a bonus.
  • Experience in facilitating bi-directional flow of insights between customer support and the broader business.
  • Excellent communication and interpersonal skills.


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