Strategic Transformation Leader

1 day ago


Melbourne, Victoria, Australia beBeeTransformation Full time $180,000 - $210,000
Key Roles and Responsibilities

This role will be responsible for designing, executing, and embedding high-impact strategic initiatives that drive revenue growth, cost reduction, operational efficiency, and improved customer experience.

Responsibilities Include:
  • Operational Strategy & Execution: Define, evaluate, and deliver operational efficiency, cost management, and effectiveness programs across the organisation. Develop and implement operational improvement initiatives to enhance customer experience and operational performance.
  • Operational Excellence: Lead enterprise-wide operational excellence initiatives, driving continuous improvement through best-practice process design, lean principles, and scalable frameworks that enhance efficiency, quality, and customer outcomes.
  • Fundamental Process Redesign: Identify high-impact transformation opportunities and leverage AI and other emerging technologies—including automation and data-driven decision-making—to reimagine workflows, redesign processes, eliminate complexity, and unlock step-change improvements in customer experience and performance.
  • Cross-Functional Execution: Engage with and lead cross-functional teams to identify performance improvement opportunities, design fit-for-purpose solutions, and manage execution from concept through implementation and transition to BAU.
  • Value Delivery: Ensure strategic initiatives deliver clear commercial and customer value, including revenue enhancement, expense management, operational uplift, and advocacy growth.

Examples of transformation projects include debt collection performance and capability, episodic NPS program focused on improving critical customer journeys, end-to-end customer service delivery transformation, and operational excellence and process simplification initiatives.

Requirements and Qualifications

The ideal candidate should have proven experience (15+ years) in strategy, transformation, business management, or operational improvement leadership roles, ideally within retail banking/consumer finance. The individual should demonstrate ability to lead cross-functional teams in complex, fast-paced environments with ambiguity. Strong commercial acumen and ability to balance strategic vision with hands-on execution are essential. Exceptional stakeholder engagement and influencing skills, including at Executive and Board level, are required.

A track record in delivering enterprise-wide transformations that improve customer outcomes and business performance is necessary. Experience with customer experience programs, operational improvement frameworks (e.g., Lean, Six Sigma), and agile delivery practices is advantageous.



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