Supply Chain and Customer Experience Lead

11 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $140,000

Job Description:

Customer Experience Manager Role

This role is a key leadership position within our Supply Chain and Customer Fulfilment function.

As primary point of contact for replenishment and inventory management partners at our key retail customers across Australia and New Zealand, you'll play a pivotal role in strengthening collaboration, communication, and operational excellence.

Work closely with both internal teams and external partners to drive forecasting accuracy, inventory efficiency, and customer satisfaction.

Lead Vendor Replenishment Planner (VRP) team, providing strategic direction and building capability to support planning cycles and customer partnerships.

Key Responsibilities
  • Act as key liaison between Simplot and retail partners' replenishment and inventory management teams across AU & NZ.
  • Lead and develop VRP team to deliver high-quality support and insights across all customer accounts.
  • Drive best-in-class collaborative planning processes with our retail partners, integrating customer data into internal planning cycles.
  • Influence internal and external stakeholders to align on replenishment and inventory strategies maximising on-shelf availability while minimising excess stock.
Requirements
  • Bachelor's degree in Business, Supply Chain, or related field preferred.
  • Proven experience in senior supply chain, customer experience, or inventory management role, ideally within FMCG or retail.
  • Strong leadership skills with experience managing and developing high-performing teams.
  • Demonstrated ability to build and maintain collaborative relationships with internal and external stakeholders.
Benefits

Flexible working arrangements, Health and Wellbeing programs, Leadership Development Programs, Employee Reward and Recognition Program, bonus incentives, discounted Health Insurance, Sensory Club Program, Novated Car Leasing Agreements, Income Protection Insurance, and opportunity to purchase additional annual leave.

What We Offer

Hybrid work environment includes four days in the office, with Wednesdays as dedicated Connect Day bringing everyone together to strengthen successful culture of innovation and collaboration.

Value creativity and meaningful relationships growing through face-to-face connection while recognising flexibility importance for team members.

Team members build fulfilling careers with us and enjoy professional and personal growth opportunities.

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