Retail Storyteller and Operational Liaison
2 weeks ago
Arc'teryx is built on the principle of obsessive, precise design and production, with a strong focus on creating timeless quality and intuitive design. Located in the Canadian Coast Mountain wilderness, the brand has a unique in-house manufacturing and design centre that allows it to constantly evolve and build products the right way.
As a Retail Communications Specialist, you'll play a critical role in creating meaningful connections between HQ and retail teams, driving operational excellence across the Retail Division. With creativity, precision, and a deep understanding of retail dynamics, you'll ensure field teams feel informed, empowered, and inspired.
Key Responsibilities- Develop and refine a retail calendaring and initiative intake model that integrates deeply with strategic planning processes.
- Create on-brand communication assets such as videos, speaking notes, weekly updates, and intranet posts, ensuring maximum engagement and clarity.
- Design and optimize templates, train business partners in communication standards, and continuously evolve store communication methods.
- Partner with Product, Brand Marketing, People & Culture, Finance, IT, and Retail Operations to align and hold teams accountable for milestones.
- Execute project plans, measure effectiveness, and drive engagement for key initiatives.
- Organize and maintain critical retail documents and resources on the intranet, ensuring easy access and alignment.
- A passion for storytelling with 3+ years of experience in internal communications, employee engagement, or similar roles (retail experience preferred).
- A bachelor's degree in Communications, Change Management, Marketing, Public Relations, or a related field.
- Expertise with tools like Microsoft Office, Adobe Creative Cloud, Canva, or InDesign to package content in visually engaging ways.
- Exceptional skills in multi-tasking, problem-solving, and managing cross-functional relationships in a fast-paced environment.
- A collaborative mindset – you communicate with honesty and kindness, balancing autonomy and teamwork seamlessly.
- A keen ability to adapt and thrive in ambiguity, consistently delivering high-quality work under tight deadlines.
- A generous team discount, not only with Arc'teryx, but also with other affiliated brands with Amer Sports.
- A flexible working environment, including additional school holiday flexibility / support.
- When at Head office, work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies.
- Support in career development, wellbeing, and personal growth.
- A Parental Leave Top Up Program to support all future parents.
- Access to an Employee Assistant Program to support your health & wellbeing.
- Regular staff activity days, including camping, snow trips, fun runs and more.
- A Company supported volunteering program.
Arc'teryx offers a comprehensive compensation package that includes a generous salary, benefits, and opportunities for career growth and development. If you're a strategic communicator with a flair for storytelling and a passion for retail, we want to hear from you.
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