Retail Storyteller and Operational Liaison

2 weeks ago


Moorabbin Airport, Australia Amer Sports Full time
About Arc'teryx

Arc'teryx is built on the principle of obsessive, precise design and production, with a strong focus on creating timeless quality and intuitive design. Located in the Canadian Coast Mountain wilderness, the brand has a unique in-house manufacturing and design centre that allows it to constantly evolve and build products the right way.

As a Retail Communications Specialist, you'll play a critical role in creating meaningful connections between HQ and retail teams, driving operational excellence across the Retail Division. With creativity, precision, and a deep understanding of retail dynamics, you'll ensure field teams feel informed, empowered, and inspired.

Key Responsibilities
  1. Develop and refine a retail calendaring and initiative intake model that integrates deeply with strategic planning processes.
  2. Create on-brand communication assets such as videos, speaking notes, weekly updates, and intranet posts, ensuring maximum engagement and clarity.
  3. Design and optimize templates, train business partners in communication standards, and continuously evolve store communication methods.
  4. Partner with Product, Brand Marketing, People & Culture, Finance, IT, and Retail Operations to align and hold teams accountable for milestones.
  5. Execute project plans, measure effectiveness, and drive engagement for key initiatives.
  6. Organize and maintain critical retail documents and resources on the intranet, ensuring easy access and alignment.
About You
  1. A passion for storytelling with 3+ years of experience in internal communications, employee engagement, or similar roles (retail experience preferred).
  2. A bachelor's degree in Communications, Change Management, Marketing, Public Relations, or a related field.
  3. Expertise with tools like Microsoft Office, Adobe Creative Cloud, Canva, or InDesign to package content in visually engaging ways.
  4. Exceptional skills in multi-tasking, problem-solving, and managing cross-functional relationships in a fast-paced environment.
  5. A collaborative mindset – you communicate with honesty and kindness, balancing autonomy and teamwork seamlessly.
  6. A keen ability to adapt and thrive in ambiguity, consistently delivering high-quality work under tight deadlines.
What We Offer
  1. A generous team discount, not only with Arc'teryx, but also with other affiliated brands with Amer Sports.
  2. A flexible working environment, including additional school holiday flexibility / support.
  3. When at Head office, work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies.
  4. Support in career development, wellbeing, and personal growth.
  5. A Parental Leave Top Up Program to support all future parents.
  6. Access to an Employee Assistant Program to support your health & wellbeing.
  7. Regular staff activity days, including camping, snow trips, fun runs and more.
  8. A Company supported volunteering program.
Estimated Salary: $85,000 - $110,000 per year

Arc'teryx offers a comprehensive compensation package that includes a generous salary, benefits, and opportunities for career growth and development. If you're a strategic communicator with a flair for storytelling and a passion for retail, we want to hear from you.



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