
ICT Operations Specialist
2 days ago
The primary objective of this role is to oversee the day-to-day operations and maintenance of client ICT Service Desk environments, ensuring optimal availability and performance across systems and services.
Responsibilities:- Administer and support client systems, servers, and infrastructure in a timely manner.
- Utilize appropriate tools and dashboards to monitor system health, capacity, and performance.
- Respond to and resolve escalated service requests and incidents efficiently, adhering to standard operating procedures (SOPs).
- Manage Service Desks across multiple government networks with varying sizes and classifications.
- Evaluate that service operations align with relevant Service Level Agreements (SLAs), SOPs, and ITIL-based service management practices.
- Hands-on experience with Microsoft technologies such as Windows Server 2016/2019/2022.
- Proven expertise in virtualisation platforms like VMWare, Nutanix, or Hyper-V.
- A solid understanding of network fundamentals including TCP/IP, VPN, firewalls, and routing/switching.
- ITIL V3/4 Foundation Certification.
- NV1 Security clearance with the ability to upgrade to NV2.
- Exceptional troubleshooting skills with the ability to communicate complex issues clearly.
- Strong documentation and organizational abilities.
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