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Customer Experience Associate
2 months ago
At Hub Australia, we're seeking a skilled Customer Experience Associate to join our dynamic team. As a key member of our clubhouse, you'll be responsible for delivering exceptional experiences for our members and guests.
Key Responsibilities:
- Provide personalized experiences for members and guests, ensuring a warm and welcoming atmosphere.
- Manage day-to-day member and guest inquiries, booking requests, and mail, responding promptly and professionally.
- Showcase your barista skills by preparing a variety of beverages and managing the day-to-day operations of our cafe with precision and flair.
- Play a crucial role in organizing and executing workplace events, ensuring seamless execution and guest satisfaction.
- Conduct regular inventory checks for food, consumables, and clubhouse supplies, ensuring we're always stocked and ready to meet our members' needs.
Requirements:
- At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Experience as a barista in a fast-paced environment.
- Strong customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
- Strong problem-solving skills with a creative and pragmatic approach, maintaining a positive and solution-focused mindset in addressing challenges.
- Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
- A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships.
Why Hub Australia?
- Work-life balance: Enjoy the stability of Monday-to-Friday corporate hours, freeing your weekends for personal pursuits.
- Join a certified B Corp and carbon-neutral organization, committed to making a positive impact on society and the environment.
- Achieve a balanced lifestyle through our comprehensive wellness program and lifestyle fund, as well as birthday leave.
- Expand your skills and career trajectory with our personalized training and professional development offerings.
- Support to make a social and environmental impact with paid volunteer leave each year.
Apply Now
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