Operational Policy and Governance Specialist

The Operational Policy and Governance Specialist plays a vital role in developing, implementing, and maintaining operational policies and procedures that support the effective delivery of our professional education programs. This position works closely with the broader delivery team and other internal stakeholders to ensure consistency in delivery practices and upholds regulatory compliance.

• Develop operational policies and procedures aligned with program delivery objectives and regulatory obligations.
• Conduct regular reviews and updates of operational frameworks to ensure they remain current, clear, and compliant.
• Collaborate with legal, professional conduct, and other internal stakeholders to ensure alignment with strategic priorities while considering regulatory obligations.
• Support the development, management, and maintenance of a high-level delivery schedule for professional education programs.
• Ensure awareness of the delivery footprint and its dependencies.
• Embed quality assurance within scheduling and policy development processes to support consistent, reliable, and high-quality program delivery.
• Regularly assess the effectiveness of scheduling practices and policy frameworks through performance metrics, stakeholder feedback, and audit findings.

• Develop and maintain operational policies and procedures aligned with program delivery objectives and regulatory obligation.
• Conduct regular reviews and updates of operational frameworks to ensure they remain current, clear, and compliant.
• Collaborate with legal, professional conduct, and other internal stakeholders to ensure alignment with strategic priorities while considering regulatory obligations.
• Support the development, management, and maintenance of a high-level delivery schedule for professional education programs ensuring alignment with strategic goals resource availability and academic calendars.
• Ensure awareness of the delivery footprint and its dependencies.
• Ensure quality assurance is embedded within scheduling and policy development processes to support consistent reliable and high-quality program delivery.
• Develop and maintain quality plans that guide the creation review and execution of delivery schedules and operational policies.
• Regularly assess the effectiveness of scheduling practices and policy frameworks through performance metrics stakeholder feedback and audit findings.

This is a fixed-term opportunity.

You will come to us with proven experience in developing, implementing, and managing operational policies and procedures within a complex organizational environment as well as:

• Strong background in operational planning and scheduling preferably within an Education or professional services context.
• Experience in quality assurance and continuous improvement practices including the use of performance metrics and stakeholder feedback to drive enhancements.
• Demonstrated ability to collaborate effectively with cross-functional teams and manage stakeholder relationships across legal compliance and delivery functions.
• Experience in assessing the impact of operational change to support policy and procedural evolution.
• Strong communication and relationship management skills.
• Impeccable attention to detail and organisational skills.

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected valued and empowered to thrive.
• People-first culture – Work alongside passionate like-minded professionals who strive to be their best.
• Flexible work arrangements – Enjoy the balance of working from home and in the office.
• Wellbeing matters – Access health and wellbeing sessions learning labs and a generous reward and recognition program.
• Supportive benefits – Paid parental volunteer and study leave plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

We are a leading professional accounting body with more than 173,000 members in over 100 countries and regions. Our core services include education, training, technical support, and advocacy. We engage with governments, regulators, and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are a values-based organization underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success experienced and lived by our people and felt by members.