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Site Operations Coordinator
3 weeks ago
The Field Service Supervisor position plays a pivotal role in delivering exceptional customer experiences. As the point of contact for service, repair, and maintenance inquiries, this individual will foster strong relationships with customers, ensuring their needs are met efficiently and effectively.
This leadership role involves supervising a team of skilled technicians and apprentices, overseeing work order scheduling, execution, and compliance with industry standards. The successful candidate will provide expert guidance on warranty support, facilitate issue resolution with clients, and maintain open communication channels.
Main Responsibilities:
- Championing safety protocols and conducting risk assessments to ensure a secure work environment.
- Utilizing CAT systems (SIS) and IDS to track job progress, report updates, and document key activities.
- Fostering a high-performing team culture through coaching, mentoring, and effective leadership strategies.
Essential Qualifications:
- A qualified Heavy Duty trade professional background.
- Extensive supervisory experience in mechanical or dealership settings.
- Proven leadership abilities in similar industries.
- Technical proficiency in computer systems for job tracking, reporting, and service coordination.
