Assurance Capability Expert

1 month ago


Adelaide, South Australia Datacom Full time
About the Role

The Assurance Capability Specialist plays a crucial role in driving the development and implementation of the assurance capability plan. This involves delivering key initiatives across various lines of business, collaborating with service lines to develop processes, and supporting training and development activities to enhance overall service quality and compliance.

Key Responsibilities
  • Contribute to the development and execution of the assurance capability plan by supporting the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables.
  • Collaborate with the Delivery Assurance Analyst in the collection and analysis of data to identify trends and patterns in service performance. Prepare reports on key performance indicators (KPIs) and metrics.
  • Support the identification of process improvement opportunities through analysis of current practices. Design process improvement initiatives in-line, working with the service lines to document and redesign processes and practices in-line with ITIL and industry standards.
  • Assist in developing and delivering training programs in support of the Training Facilitators in delivering training content to service line teams.
  • Support the monitoring of service line adherence to compliance and quality standards. Input into audits and reviews as required.
  • Build and maintain effective relationships with service line teams to understand their needs and challenges. Provide support to ensure alignment with assurance objectives.
  • Contribute to a positive and collaborative team environment by sharing knowledge and expertise. Support team members in achieving their goals.
About Datacom

Datacom is a leading provider of Information Technology professional services in Australia and New Zealand. We pride ourselves on our dynamic, agile, and inclusive culture, which fosters a sense of community and collaboration among our team members. Our people are our greatest asset, and we offer a range of benefits and opportunities for growth and development.

We value diversity and inclusion, and we strive to create a workplace that is welcoming and supportive of all individuals. We believe that our unique culture and energy make us an attractive employer, and we are committed to attracting and retaining top talent.



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