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Relocation Specialist
2 months ago
About Australian Helicopter Pilot School Pty Limited.
Australian Helicopter Pilot School Pty Limited is a leading provider of helicopter pilot training and logistics solutions. With a strong reputation for delivering high-quality services, we support our clients in achieving their goals.
The Opportunity
We are seeking a skilled Relocation Specialist to join our team in Melbourne. As a key member of our team, you will play a crucial role in supporting the relocation of Australian Defence Force (ADF) members and their families across Australia.
Key Responsibilities:
- Deliver a high-quality end-to-end relocation experience to ADF members and their families through expert case management, policy compliance, advocacy, and escalation resolution.
- Manage expectations by ensuring ADF members and their families understand the relocation scope and life cycle.
- Administer Defence relocation policy and entitlements proactively and technically, ensuring benefits and entitlements align with policy and client key performance indicators.
- Respond to routine enquiries via phone and email.
About You:
- You have experience in case management, preferably in a similar role such as global mobility, assignment management, insurance, or travel.
- You can interpret policy and legislation effectively.
- You possess excellent communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
- You have strong attention to detail and time management skills.
- You are proficient in all Microsoft applications.
- Mandatory: You must be an Australian Citizen or Permanent Resident.
What We Offer:
- Flexible work options.
- A supportive team environment.
- Full training provided.
- Office location: St Kilda Road, Melbourne, close to public transport.
Join Our Team
Australian Helicopter Pilot School Pty Limited is committed to creating a diverse, inclusive, and authentic workplace. We value a culture that promotes equality, respect, and understanding. If you're passionate about delivering exceptional relocation services and have the skills to match, we encourage you to apply.
