Senior Configuration Management Specialist
3 days ago
Fujitsu is a global leader in technology and business solutions that transform organisations and the world around us.
We are looking for a skilled Configuration Management Specialist to be responsible for maintaining procedures, documentation, applications, and services that comprise or support the Defence Universal Configuration Management Database (UCMDB) capability.
An AGSVA Security Clearance is required and would ideally suit a candidate with 2-3 years of experience in a related field, preferably from Defence.
The successful candidate will have intermediate experience within an IT technical role, offering Level 2 & 3 support for applications, databases, and services.
We offer tailored career paths across our global organisation to support your professional and personal growth.
About the Role
- Application support technician and SME supporting live Configuration Management applications and services within the Defence ICT Environment.
- Follow both industry standard and defence standard service management policy, procedure, and best-practice.
- Provide technical advice in relation to the operations of Defence Configuration Management applications.
- Produce and maintain the processes and procedures for maintaining the Defence CMDB and related applications.
- Coordinate level 3 support of Configuration Management activities.
- Provide Level 2 & 3 support for Configuration Management applications.
- Timely & efficient resolution of incidents & tasks assigned through Defences' Incident Management Tools.
- Coordinate the reporting and maintenance of data quality within the Defence Configuration Management Database (CMDB).
- Maintain and support the creation of new site codes, including the maintenance of the Defence Site Code Management database.
- Intermediate experience within an IT technical role, to offer Level 2 & 3 support for applications, databases, and services.
- Intermediate experience in a Service Management position, including experience with ICT incident, change control and service request management.
- Intermediate experience in the utilisation of ITIL-based Service Management languages within a business environment.
- Configuration Management knowledge and skills
- Technical knowledge of network design practices, terminology, and networking technologies. Specifically, in relation to IP-based networking technology.
- Knowledge of specific technical specialism's, provides detailed advice regarding their application or service & is capable of learning to execute specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
- Knowledge and skills in providing technical support in a broader ICT customer support context, particularly in relation to end-user or customer communication.
- Minimum ITIL V4 Foundations Certification.
Average salary for this role is AU$90,000 - AU$120,000 per annum depending on location and experience.
Why Fujitsu?
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.
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