Service Designer with Empathy
4 weeks ago
Australia Post is a leading provider of postal and logistics services in Australia.
We are seeking a highly skilled Senior Service Designer to join our Research & Service Design team.
The successful candidate will have at least 5 years' experience in Service Design, Strategic Design or Design Research with a strong portfolio of work.
Key responsibilities include human-centred design, systems thinking, and future thinking, as well as facilitating planning, design research, data analysis, ideation and co-design activities, prototyping, and end-end project delivery.
The role requires excellent interpersonal, communication, negotiation, and collaboration skills, as well as the ability to present complex information in a clear and concise manner.
Additionally, the ideal candidate will have a strong grasp of how to use design research and data to continuously improve experiences, good knowledge of accessibility, and a solid understanding of quantitative data analysis and statistics.
We offer a competitive salary range of AU$120,000 - AU$180,000 per annum, depending on experience.
This is an exciting opportunity for an experienced Service Designer to join our dynamic team and contribute to the design of accessible, sustainable, and seamless products, services, and experiences for Australia Post customers.
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