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Service Management Leader

4 weeks ago

Richmond, Australia atWork Australia - Workforce Australia Full time
About Us

atWork Australia - Workforce Australia is an employment services provider, dedicated to connecting people and businesses for mutual growth. Our purpose is to support Australians with disability, injury, health conditions, or those requiring additional assistance to find and maintain sustainable employment.

We foster a culture of inclusivity, respect, and empathy, valuing diverse perspectives and experiences. Our team of over 3,500 people across Australia represents a broad spectrum of skills, knowledge, and worldviews.

Salary & Benefits

The estimated annual salary for this role is $120,000, inclusive of a competitive remuneration package and comprehensive benefits. This includes opportunities for ongoing career development, national exposure, on-the-job training, and access to MedHealth Academy for professional growth.

You will also enjoy job stability, guaranteed full-time hours, an achievable quarterly incentive scheme, and a range of benefits including discounts on health insurance, access to psychology services, the ability to purchase additional leave, roadside assistance, and paid parental leave.

Job Description

This senior leadership position involves overseeing the delivery and profitability of Workforce Australia contracts within designated Employment Service Areas. As a key member of our management team, you will be responsible for leading a team of experienced consultants, ensuring they meet Key Performance Indicators (KPIs) and contractual obligations.

  • Establish clear direction and priorities for effective operations, promoting teamwork and innovative solutions.
  • Develop the capacity of your team through leadership, coaching, mentoring, feedback, and learning opportunities.
  • Liaise with local community providers to build relationships, achieve direct registration pathways, and represent atWork Australia at public forums and committees as required.
Required Skills & Qualifications

To succeed in this role, you will need:

  • A high level of leadership, strategic initiative, and team oversight.
  • Demonstrated experience in managing teams and/or multiple sites in an Employment Services business.
  • Proven team management skills, confidence in staff recruitment, training, and performance management.
  • Outstanding organisational and time management abilities, relevant commercial acumen, and highly developed interpersonal skills.
  • Hold and maintain a current Australian Driver's License and possess a Diploma of Frontline Management (or demonstrated aptitude).
Experience the Role

We invite you to learn more about this exciting opportunity by exploring our website. We are committed to creating a supportive and inclusive work environment, where everyone thrives and contributes their best. Join us in our mission to empower individuals and communities through meaningful employment opportunities.