Career-Driven Customer Services Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $73,150 - $100,000

Job Opportunity:

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We are seeking a Career-Driven Professional to fill the position of Customer Services Manager. This role will play a pivotal part in resolving routine and complex client service issues, ensuring prompt and professional communication.

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The ideal candidate will possess exceptional problem-solving skills, with the ability to troubleshoot and explain intricate concepts to clients. Additionally, they will have a strong mathematical aptitude, enabling them to identify opportunities for technology-based improvements within our systems.

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In this dynamic role, you will work closely with an experienced clientele base, utilizing sound judgment to provide courteous and efficient service. Key responsibilities include:

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  • Resolving routine and complex client service issues through effective communication and problem-solving.">
  • Coordinating activities with local and international Customer Service divisions to ensure seamless service delivery.">
  • Contributing to the development of client service systems, policies, and procedures to enhance overall efficiency.">
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Skill Requirements:

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  • Bachelor's or advanced degree, preferably in business or a related field.">
  • Experience in financial services positions is essential, with knowledge of trading platforms, cash deposit and withdrawal activity, position transfers, and account administrative functions.">
  • Strong verbal and written communication skills to accommodate diverse client inquiries and concerns.">
  • A deep understanding of financial instruments, including stocks, securities options, futures, foreign exchange, and taxed income.">
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Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Legal Services

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