Customer Service Career Starter

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $70,000 - $90,000
Job Overview

This is a career-enhancing opportunity to kick-start your professional journey in customer service and develop new skills. As a Cadet, you will be based at our Sydney HQ and equipped to support the owners of innovative vehicles.

Key Responsibilities:
  • Deliver exceptional customer support via phone, web, and chat.
  • Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
  • Educate vehicle owners on how to self-serve through our website and self-scheduling systems.
  • Log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
  • Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how we operate.
Requirements:
  • Excellent attention to detail with strong written and verbal communication skills.
  • Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
  • Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
  • Strong team-oriented work ethic and ability to build collaborative relationships with internal partners.
  • Curiosity for technology and passion for accelerating the shift to sustainable energy.
What Sets You Apart:
  • Expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
  • Proactive in providing the right solutions to customers.
  • Emotionally intelligent with self-control and accountability in all situations.
  • Open-minded and adaptable, thriving in an ever-changing environment and embracing new ideas and processes.
Why Us?

As a Cadet at our company, you will be joining a passionate, customer-centric, and resilient team driving the future of sustainable transportation. This role will expose you to various areas of our business, offering you a unique opportunity to understand and contribute to multiple facets of our operations.

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