Automotive Service Professional
6 days ago
We are seeking a highly skilled and experienced Automotive Service Advisor to join our team at Macro Recruitment. As an Automotive Service Advisor, you will play a crucial role in ensuring customer satisfaction and coordinating vehicle repairs for our clients.
Key Responsibilities- Greeting Customers and Providing Service Estimates
You will be responsible for greeting customers, discussing vehicle issues, and providing service estimates in a professional and courteous manner.
Coordinating with Technicians and Ensuring Timely UpdatesYou will work closely with our technicians to ensure timely updates to customers and handle approvals for additional work.
Maintaining Quality Control and Clear CommunicationYou will be responsible for maintaining quality control and clear communication to uphold high service standards and ensure customer satisfaction.
Reviewing Completed Jobs and Preparing for the Next DayYou will review completed jobs, address any issues, and prepare for the next day to ensure seamless service delivery.
About the CompanyOur company is a well-established and respected local business with strong community ties. We offer a supportive environment focused on long-term customer relationships and opportunities for career growth within a family-owned business.
Requirements- Strong Understanding of Vehicles and Repair Processes
You will need a strong understanding of vehicles and repair processes to effectively communicate with both customers and technicians.
Proficiency in Using Service Management SoftwareYou will need proficiency in using service management software (e.g., AutoMate, Service King) to track jobs, update customers, and process payments efficiently.
Australian Driver's License and Permanent Residency or CitizenshipYou will need a valid Australian driver's license and permanent residency or Australian citizenship.
Benefits- Competitive Salary with Performance-Based Bonuses
You will receive a competitive salary with performance-based bonuses.
Access to Ongoing Training and Professional DevelopmentYou will have access to ongoing training and professional development opportunities.
Employee Discounts on Vehicle Purchases and ServicingYou will receive employee discounts on vehicle purchases and servicing.
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