Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerObsession Full time $86,145 - $105,178
Job Overview

The key role of a Customer Experience Specialist is to drive customer satisfaction by delivering exceptional service and support. This specialist works closely with cross-functional teams, customers, and colleagues to achieve this goal.

Key Responsibilities:

  • Collaborate with teams to deliver outstanding customer service
  • Manage customer requests through the value chain, ensuring timely progress and effective issue resolution
  • Identify opportunities to meet or exceed customer needs, including specialized requirements and engagement with subject matter experts
  • Proactively manage Term Deposit Rollovers and initiate new Term Deposit Accounts
Required Skills and Qualifications

To excel in this position, you should possess:

  • A high level of attention to detail and stakeholder management skills
  • A strong motivation to learn and be customer-focused
  • Strong multitasking and prioritization abilities to manage competing deadlines and requests
  • A solid understanding of KYC onboarding compliance requirements
Benefits of the Role

This role offers a unique opportunity to develop your skills and expertise while making a meaningful impact on customer satisfaction.

We are committed to providing a supportive and inclusive work environment that fosters growth and development.

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