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Member Experience Leadership Role

1 month ago

Melbourne, Victoria, Australia Yarra City Council Full time

Role Overview

This exceptional opportunity awaits a seasoned leader to join the dynamic leadership team at Yarra City Council's Property and Leisure Services, dedicated to delivering an outstanding member experience.

In this role, you will oversee a team of 25+ Member Experience Officers and Membership Services Officers operating across multiple sites, including Richmond Recreation Centre, Collingwood Leisure Centre, Fitzroy Swimming pool, Collingwood Estate Gym, and Burnley Golf Course.

Key Responsibilities

  • Drive a positive culture through exceptional leadership and communication that develops a motivated and empowered team.
  • Lead, coach, and monitor the Member Experience team to achieve sales and retention goals.
  • Enhance the Yarra Leisure member experience through outreach and retention activities.
  • Monitor and evaluate customer feedback to improve the member experience via continuous improvement.
  • Champion a member-first best practice culture across Yarra Leisure.

What We Offer

Yarra City Council is an exciting and progressive organization. We pride ourselves on our inclusive culture, staff development, and commitment to making a positive difference in people's lives.

Salary Information

The estimated annual salary for this role is around $90,000-$110,000 AUD, depending on experience.